This is an interesting story we would love you to read and laugh your stress off
(I work as a manager for a local grocery store in town where I live. The store itself only ever gets busy during the summer months since it is a big tourist destination. Not only is it busy but we are understaffed so I am on register trying to clear up some of the lines.)
Me:“All right, sir, your total is [total] dollars.”
Customer: *swipes his card*
Me: “Do you mind swiping your card again, sir? My register declined your card.”
Customer: “Well, that’s odd; I just filled my account. I should have $7000. This is embarrassing.”
Me: “Oh, nothing to be embarrassed about, sir. It seems to be a problem with our machines.”
Customer: “All right, then, but this is embarrassing.”
(He swipes his card again and the register declines it for the same problem.)
Me: “I am sorry, sir, this is really odd. Do you have another payment option you’d like to try?”
Customer: “Can you be a little quieter? This is embarrassing. I don’t want anyone to hear.”
(He swipes a different card.)
Me: “Great, this card went through, sir. Would you like the receipt?”
Customer: “No, thank you.”
(The customer leaves and I tend to the rest of my line before I close the register so I can quickly get other tasks done before I am needed again. I grab some baskets and stray carriages, and do some cash pick-ups. At this point my arms are full and I end up talking with another customer who needed assistance when suddenly the embarrassed customer walks in again, and barges into the conversation.)
Customer: “Yeah, hi there, I just got off the phone with the bank and they are telling me that my card was declined because of a machine reading error or something.”
Me: “Sir, I know. I told you that earlier when your card was declined.”
Customer: “I wanted to make sure, though. Also, that was really embarrassing for me so please keep that in mind next time this happens.”
Me: “No problem, sir.”
Customer: “I spoke to your manager over there, too, so she knows to train you on this.”
Me: “Sir, I am the manager. That is one of my cashiers.”
Customer: “You’re too young to be the manager; don’t lie. You’re only embarrassing yourself now.”
(The customer then complained to my cashier again about me lying. She pointed out that I am the manager and he looked embarrassed again and then quickly left. I really wanted to hit him the entire time he was speaking.).
please don't forget to drop your comment and engage with us
credit notalwaysright
Posts
No comments:
Post a Comment